AGILITY  |  Incident co-pilot

Incident triage that doesn't depend on your best engineer being available

The Cost of Manual 5G Network Troubleshooting

When a production incident escalates, two things happen simultaneously: pressure builds and information fragments. Engineers pull PCAP files, cross-reference protocol traces, search for historical precedent; manually, sequentially, against the clock. The process was built for a network that no longer exists. What it costs today is measured in resolution time, in escalations that go nowhere, and in senior engineers spending hours on analysis that should take minutes.
how it works

Automated Root Cause Analysis
for NOC Teams

AGILITY acts as an always-available first responder for NOC teams at every experience level, from L1 engineers handling initial triage to L4 specialists managing complex escalations.
When an incident occurs:

Network → AGILITY

A packet capture from the affected session is ingested automatically or manually into AGILITY.

AGILITY

The platform decodes the full protocol stack, reconstructs the call flow, and applies machine learning classification to identify the failure category.

AGILITY → 3gpp / history

An AI investigation layer validates findings against 3GPP specifications and historical incident data.

AGILITY → NOC team

A structured diagnostic report is generated: failure classification, full evidence trail, sequence diagrams, and a clear remediation path identifying which team owns the next step.

Operational Impact in Production Environments

Mean Time to Identify (MTTI)
Invalid escalation rate
War room resolution time
Expertise dependency

Before AGILITY

MTTI 
Hours
Invalid escalation rate
High (manual triage,
insufficient evidence)
War room resolution time
Baseline
Expertise dependency
Senior engineers required for every analysis

With AGILITY

All limited links
Minutes
Own analytics platform
Reduced by up to 90%
Chat support
Reduced by up to 50%
Expertise dependency
L1 to L4 access to consistent,
evidence-backed diagnostics

Built for NOC Teams
at Every Level

AGILITY allows you modernize incident response while keeping your existing tools and workflows.
This use case is built for NOC teams managing customer escalations and production network incidents, regardless of team size or seniority mix.
AGILITY integrates with existing ticketing platforms and monitoring systems, so adoption does not requirere building workflows.
See how this applies to your environment.
contact us
Let's talk

Let's map out what deployment looks like for your environment

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